Interactive Voice Response (ivr)
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Interactive Voice Response (IVR) is a phone system feature that allows customers or business employees to interact with a computer system through voice or touch-tone dialing.
Programmable Voice allows you to enrich your call experience by adding features that would have otherwise be inaccessible using the normal physical lines. Our fully featured API gives you a wide number of actions that you can use together to build intuitive solutions
With Interactive Voice Response, your automated telephony system can have basic interactions with your callers without having to go through a human operator, consuming both their and your agent’s time.
An IVR system is an efficient way of routing calls to their appropriate recipient. The IVR can prompt customers through a series of menus and options that will lead them to the right department. That way, when they finally do speak to a human voice, it’s someone who is equipped to handle their concerns.
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